Accessibility Statement

Last Updated: May 2026

Our Commitment

Gotham Ride Chauffeur Service, operated by MITAEL LLC, is committed to making our website and transportation services accessible to people of all abilities. We believe every passenger deserves a comfortable, dignified ride, and we work to ensure that gothamride.com and our chauffeured services support that goal.

Website Accessibility

We are working to align gothamride.com with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium. These guidelines explain how to make web content more accessible to people with visual, auditory, motor, and cognitive disabilities. Our ongoing efforts include providing descriptive alt text for images, ensuring sufficient color contrast across text and interface elements, supporting full keyboard navigation, structuring pages with proper headings and landmarks for screen readers, making form fields and labels readable by assistive technology, and avoiding content that flashes or auto-plays in ways that could trigger seizures.

Compatibility

gothamride.com is designed to work with current versions of major browsers, including Chrome, Safari, Firefox, and Edge, and with screen readers including JAWS, NVDA, and VoiceOver. If you experience difficulty using our site with a specific browser or assistive technology, please let us know so we can address it.

Service Accessibility

Our chauffeurs are trained to assist passengers with mobility needs whenever reasonably possible. We can accommodate folding wheelchairs and mobility devices that fit in the vehicle trunk or cargo area, service animals at no additional cost as required by the Americans with Disabilities Act, additional time for entering and exiting the vehicle when requested at booking, and advance arrangements for medical equipment, oxygen tanks, or similar assistive items. Our current fleet includes sedans, SUVs, and Sprinter vans. We do not operate lift-equipped or fully wheelchair-accessible vehicles at this time. If you require a lift-equipped vehicle, please contact us before booking and we can refer you to a partner service in the New York metropolitan area.

Known Limitations

Despite our ongoing efforts, some content on gothamride.com may not yet be fully accessible. We are actively reviewing older pages, embedded third-party tools such as our reservation system, and PDF documents. If you encounter a specific barrier, please contact us using the information below and we will work to provide the information or service you need in an alternate format.

Feedback and Assistance

We welcome your feedback on the accessibility of gothamride.com and our services. If you encounter an accessibility barrier, need information in an alternate format, or want to request a reasonable accommodation for a ride, please contact us. Email: [email protected] Phone: 212-763-7722 TTY/Relay: Dial 711 to reach us through the Telecommunications Relay Service We aim to respond to accessibility-related inquiries within two business days.

Continuous Improvement

Accessibility is an ongoing effort. We review our website and services regularly and update this statement as improvements are made. This statement was last reviewed in May 2026.

Formal Complaints

If you have concerns about the accessibility of our website or services that have not been resolved through direct contact with us, you may file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act, or with the New York State Division of Human Rights.

Contact Us

MITAEL LLC, doing business as Gotham Ride Chauffeur Service Email: [email protected] Phone: 212-763-7722