Terms and Conditions
Last Updated: October 2026
Agreement to Terms
These Terms and Conditions cover your use of gothamride.com and the transportation services sold by Gotham Ride Chauffeur Service Corp. (“Gotham Ride,” “we,” “us”). When you visit our website or book a ride, you agree to these Terms. If you don’t agree, please don’t use our services.
Services
Gotham Ride sells pre-booked private chauffeured transportation in New York City and the surrounding area, including airport transfers, point-to-point rides, hourly service and city-to-city trips. All rides are private and booked in advance. All services depend on availability.
Who Provides Your Ride
Gotham Ride is your transportation company for every booking. We set the price, take your reservation and payment, plan and coordinate the trip, and handle customer support before, during and after the ride.
The ride itself is performed by a licensed chauffeur and vehicle. In New York City, trips are dispatched through a base licensed by the NYC Taxi and Limousine Commission (TLC) under contract with Gotham Ride. Trips that begin outside New York City are performed by providers licensed for that area. Your confirmation shows the details of the licensed provider handling your trip.
We remain responsible to you for the booking, the price you were quoted and the service you paid for.
Booking and Reservations
You can book on our website, by phone or by email. When you book, give us accurate and complete details: pickup and drop-off addresses, the number of passengers and bags, flight details for airport trips, and a phone number we can reach you at. You are responsible for the details you enter.
Pricing and Payment
We quote a fixed price when you book. The price depends on the route, vehicle and time of service, and it doesn’t change after you book. Your quote includes tolls and the chauffeur’s gratuity.
Extra charges can apply for added stops or route changes you request, wait time beyond the included wait time, a larger vehicle if you bring more passengers or bags than you booked, and cleaning or damage caused by passengers.
Unless you have an approved corporate account, you add a credit card when you book and we charge it after the trip. You never pay the chauffeur directly.
Airport Pickups
We track your flight and adjust your pickup time to the actual landing time. Airport arrivals include 60 minutes of complimentary wait time and real-time flight tracking, on domestic and international flights alike. Wait time beyond 60 minutes is billed in 15-minute increments at the published hourly rate.
Luggage, Vehicle Capacity, and Oversized Items
Book a vehicle that fits your passengers and luggage. Each vehicle class lists a passenger and bag capacity, and you agree to the count you enter at booking. Oversized or sports items, including golf bags, ski bags, and strollers, need an SUV or van, not a sedan. Tell us about these items when you book so we assign a vehicle that carries them. The cost is the applicable vehicle rate, with no separate luggage fee.
If you arrive with more luggage than you listed at booking, one of two things applies. When the vehicle on site has room for the additional items, we move you to the larger vehicle class and a vehicle-class adjustment applies. When no available vehicle can carry the items, we cannot complete the trip and the fare is non-refundable.
Cancellations and Changes
- 24 hours or more before pickup: full refund.
- Less than 24 hours before pickup: no refund. The full fare is charged.
- No-show: the full fare is charged.
- Airline cancels or diverts your flight: full refund or free rebooking, even inside 24 hours.
Changes are free when you request them at least 4 hours before pickup. Full details are in our Changes, Cancellations and Refunds policy.
Passenger Responsibilities
Passengers must follow the law and the chauffeur’s safety instructions. Smoking, vaping and illegal substances are not allowed in any vehicle. Every passenger must wear a seat belt. Passengers are responsible for damage they cause to the vehicle.
SMS Terms and Messaging Disclosure
How to Opt In
To sign up for SMS updates from Gotham Ride Chauffeur Service, text START to 212-763-7722 or provide your mobile number when booking through our website and confirm your consent to receive text messages.
Message Types
You will receive account notifications and customer care messages related to your transportation reservations, including booking confirmations, ride updates, pickup instructions, arrival alerts, and responses to customer inquiries.
Message Frequency
Message frequency varies based on your interactions, but you may receive messages per booking and as needed for customer care.
Rates Disclosure
Message and data rates may apply.
Opt-Out Instructions
You can reply STOP to unsubscribe at any time or HELP for assistance
You may also contact us at 212-763-7722 or [email protected] for support.
Data Sharing Statement
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent information are never shared with any third parties.
Additional Information
For additional information, the Privacy Policy and Terms and Conditions can be found at https://gothamride.com/privacy-policy/
Limitation of Liability
We are not liable for delays caused by traffic, weather, road closures or other events outside our control. For any claim about a ride, our liability is limited to the amount you paid for that ride, to the extent the law allows.
Governing Law
These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in the courts located in New York County, New York.
Changes to Terms
We may update these Terms. The date at the top shows the latest version. Each booking is governed by the Terms in effect when you made it.
Contact Us
If you have questions regarding these Terms and Conditions, please contact us at: Gotham Ride Chauffeur Service Corp.
Email: [email protected]
Phone: 212-763-7722