Privacy Policy
Last Updated: October 2026
Introduction
This Privacy Policy describes how Gotham Ride Chauffeur Service Corp. (“Gotham Ride”, “we”, “us”, or “our”), collects, uses, and protects your personal information when you use our website and transportation services.
By using our website or booking our services, you agree to the terms of this Privacy Policy.
Privacy Contact Information
If you have any questions or wish to contact us regarding your privacy, data practices, or SMS registration, please contact us using the information below:
Gotham Ride Chauffeur Service Corp.
Gotham Ride Chauffeur Service
Email: [email protected]
Phone: 212-763-7722
You may contact us at any time regarding privacy concerns, data requests, or SMS opt-in status.
Information We Collect
Booking Information
When you make a reservation, we collect your name, phone number, email address, pickup and drop-off locations, flight details (if applicable), and any additional ride instructions necessary to provide service.
Payment Information
Payment information is securely processed at the time of booking. We do not store full credit card numbers on our servers.
Communications
If you contact us via phone, email, SMS, or website forms, we may retain those communications to respond to inquiries and maintain service records.
Usage Data
We may automatically collect limited technical information such as IP address, browser type, device type, pages visited, and referring URLs to improve website performance and user experience.
Location Information
Pickup and drop-off addresses are collected solely for the purpose of fulfilling transportation services. We do not track real-time location beyond what is necessary to complete your reservation.
How We Use Your Information
- Provide and manage transportation services
- Confirm reservations and send ride-related updates
- Respond to customer inquiries
- Process payments
- Improve our services and website functionality
- Comply with legal and regulatory requirements
We do not sell personal information.
Data Transfer and Sharing
We do not sell personal information, and we do not share it with anyone for their own marketing.
We share booking details only with the people and services we need to complete your ride and run our business:
- The licensed base, chauffeur and provider handling your trip. They receive your name, phone number, pickup and drop-off details, flight details and ride instructions.
- Our payment processor, to charge and refund your card.
- Our booking, messaging and email software providers, who process data for us under contract.
- Government agencies, regulators or courts, when the law requires it, such as TLC trip records.
Each of these receives only the information needed for that purpose.
Customer data is used solely for the purpose of providing transportation services and customer support.
Mobile opt-in information and SMS consent data are never shared with any third party for any purpose.
Data Protection Policies
We maintain strict internal policies and implement administrative, technical, and physical safeguards to prevent unauthorized access, use, disclosure, alteration, or destruction of personal information.
Access to personal information is restricted to authorized personnel only.
We regularly review our data handling practices to ensure compliance with applicable privacy standards.
Messaging Terms and Conditions (SMS)
By providing your phone number and agreeing to receive text messages, you consent to receive transactional and customer care SMS messages from Gotham Ride Chauffeur Service Corp. regarding reservations, ride confirmations, pickup instructions, driver updates, account notifications, and responses to inquiries.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to unsubscribe. You may reply HELP for assistance.
For SMS support or questions, contact us at:
Email: [email protected]
Phone: 212-763-7722
Mobile opt-in information is never shared with third parties.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and analyze website traffic. You may manage cookie preferences through your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal, accounting, and regulatory requirements. Booking records may be retained for up to seven years for tax and compliance purposes.
Your Rights
- Access your personal information
- Update or correct your information
- Request deletion of your information where applicable
- Opt out of SMS messages by replying STOP
- Contact us regarding privacy concerns
To exercise these rights, contact us at [email protected] or 212-763-7722.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and request deletion of personal information.
We do not sell personal information.
To exercise your rights, contact us at [email protected] or 212-763-7722.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.